Frequently Asked Questions

Can I make changes to my booking after I book?

Yes, and we can help. If you need to make changes such as removing or adding someone to your booking, updating your contact details or changing the date or time of your activity, contact us by email at [email protected] We try to reply every email within a few hours. Some venues and local organizers cannot accept cancellations or changes to your booking once it has been confirmed. If this is the case, any non-standard or cancellation policies are shown on the activity page of our website.

Is my payment secure?

Yes, our online payment system is secure. In fact it encrypts your payment information to protect you against fraud and unauthorized transactions. OddUrbanThings uses internationally recognized and secure payment systems to process your credit card transactions. To maintain your security, do not send payments directly to the private tour guide outside of our secure site. Your credit card or PayPal account will be charged once you book. However, if the local organizer does not accept your booking, the amount will be credited to the original account it was taken from.

Is there a booking fee?

Very few activities have booking fees. In these rare instances, the fee will be clearly shown before booking.